Cibaje's Terms and Conditions – Your Rights & Responsibilities

0 Introduction

Welcome to Cibaje. This Terms & Conditions document is a legal agreement between you and the Cibaje platform. By using the Cibaje website or application, you automatically agree to these terms.

We encourage you to read this entire document. We've kept the language as simple as possible so everyone can understand. If you have trouble understanding any part, our support team is ready to help.

These Terms & Conditions are Cibaje's Privacy Policy and Responsible Gaming Applies in conjunction with the policy.

1 Eligibility Terms

To open an account and play games on Cibaje, you must meet the following conditions:

• You must be at least 18 years old.
• Online gaming is not prohibited by law in your country or region of residence.
• You must register in your own name, not on behalf of anyone else.
• You are mentally fit and using the platform of your own free will.
• Each person can create only one account.

Cibaje authorities may request age and identity verification at any time. Failure to submit required documents may result in temporary account suspension.

2 Account Registration & Management

Registration on Cibaje is completely free. You must provide accurate and complete information during account creation. Providing false or incorrect information risks account termination.

• Only one account per person is permitted.
• The email address and mobile number provided during registration must remain active.
• Keeping your password confidential is your responsibility.
• Use a strong password to protect your account security.
• You are not permitted to allow anyone else access to your account.
• Contact our support team to make changes to your account information.

If you notice any suspicious activity, inform Cibaje support immediately. We stay vigilant to prevent unauthorized access to your account, but your cooperation is also essential.

For account verification (KYC), copies of your national ID or passport may be requested. This is a necessary process to comply with international regulatory standards.

3 Bonuses & Promotions

Cibaje offers various bonuses and promotional deals regularly. Each offer has its own terms, clearly stated in the offer details.

• Welcome bonus is available only to new members and applies to your first deposit.
• Before accepting a bonus, carefully read the wagering requirements.
• One person cannot use the same promotion multiple times.
• Before withdrawing bonus funds, you must meet the specified conditions.
• Misuse of bonuses may result in account cancellation.
• Cibaje reserves the right to modify or cancel promotions at any time.

If you have any questions about bonuses, speak with our support team before you start playing. Once you accept a bonus, the associated terms automatically apply.

4 Deposit & Withdrawal Policy

Cibaje uses secure and verified payment methods for deposits and withdrawals. You can transact via mobile banking, debit cards, and approved digital wallets.

• Minimum deposit amounts are as per the rates specified on the site.
• Your account must be verified before you can withdraw.
• You may only use a payment account in your own name.
• Transactions through third-party accounts are prohibited.
• Withdrawal requests typically take 1–3 business days to process.
• Unusual transactions suspected of fraud may be held for investigation.

To prevent money laundering, Cibaje complies with international AML (Anti-Money Laundering) policies. For this reason, additional verification may be required for large transactions.

5 Gaming Rules & Fair Play Principles

All games on Cibaje use international-standard RNG (Random Number Generator) technology. Every result is completely random and verifiable. No game outcome is predetermined.

• There is no possibility of manipulation in game results.
• If your connection drops during a game, your bet amount remains protected.
• Using software or bots to play games is prohibited.
• Collusion (coordination between multiple players) is strictly forbidden.
• In case of technical errors, the affected round may be cancelled.
• Violating game rules will result in immediate account suspension.

Cibaje discloses RTP (Return to Player) information for every game. This helps you understand the average return you can expect over the long term. Transparency is core to our principles.

6 Responsible Gaming

Cibaje believes in gaming for entertainment, not addiction. We encourage every player to understand their limits and play responsibly.

• You can set your own deposit limits.
• You have the option to self-exclude for a specified period.
• You will have the option to enable reality check reminders.
• If you feel you are losing control of your gaming, contact support immediately.

For more details, contact us Responsible Gaming View page.

7 Data Protection & Privacy

Cibaje prioritizes your personal information. Our policy on collecting, storing, and using your data Privacy Policy Details are provided in the documentation.

• Your information is never sold to third parties.
• All information is protected with SSL encryption.
• Information may be shared with authorities only under legal obligation.
• You can request to view, correct, or delete your information.

8 Account Closure & Suspension

Cibaje may suspend or cancel your account for any of the reasons listed below:

• If these Terms & Conditions are violated.
• If fraudulent or dishonest activity is proven.
• If bonus misuse or multiple accounts are detected.
• If you register under a false identity.
• If you fail to provide the necessary documents for verification.

You can close your account anytime. Any remaining balance (excluding bonuses) will be returned. Submit account closure requests through our support team.

9 Dispute Resolution

If you have any objection to a game result or transaction, contact our support team first. We always strive to provide fair and swift resolution.

• Complaint deadline: within 30 days of the incident.
• Our support team will provide an initial response within 72 hours.
• Complex investigations may take up to 14 business days.
• If you are not satisfied with the resolution, you may file a complaint with the licensing authority.

Game engine log data is treated as the highest evidence. In case of any dispute about a result, server logs provide the final decision.

10 Terms Change Policy

Cibaje reserves the right to update these Terms & Conditions as needed. Any significant changes will be communicated to your registered email in advance.

• Notice will be given at least 7 days before any changes.
• Continued use of the platform after new terms take effect will be deemed acceptance of the new terms.
• If you object to the new terms, you have the option to close your account.

The date of the latest update will be shown at the end of this page. Check regularly so you don't miss any changes.