Protecting your personal data is our top priority. See clearly how we collect, use, and safeguard your information.
Welcome to Cibaje. This Privacy Policy has been prepared in accordance with Bangladesh and international data protection laws. By using the Cibaje platform, you are considered to have consented to this Privacy Policy.
We believe transparency is the foundation of trust. That is why we explain clearly what your data is used for, who it is shared with, and how it is stored — no hidden clauses.
This Privacy Policy of Cibaje's Terms and Conditions and Responsible Gaming policy together. These three documents form the complete user protection framework at Cibaje.
If this policy changes, you will be notified in advance at your registered email. Continued use of Cibaje after any changes means you accept the updated policy.
Cibaje only collects information that is necessary to deliver the best experience and meet legal requirements. We do not ask for anything beyond what is needed.
We never store your full payment card number or CVV code on our servers. Payment details are processed directly through a PCI-DSS certified gateway.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity & Age Verification | Yes |
| Email and Mobile | Contact & Security | Yes |
| KYC Documents | Regulatory Compliance | Yes, for withdrawals |
| IP Address | Security & Fraud Prevention | Automatic |
| Game History | Service Improvement & Responsible Gaming | Automatic |
Cibaje uses your information only for specific, legitimate purposes. We never use your data in unauthorized or unrelated ways.
We obtain your separate consent for marketing and promotional communications. Withholding or withdrawing consent will not affect your access to our services.
Cibaje protects your data using industry-standard security technology. Our security framework is regularly verified through independent third-party audits.
Different types of data are retained for different periods:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 years for legal requirements |
| KYC Documents | 5 years as required by regulatory guidelines |
| Game Log | 3 years |
| Cookie Data | End of session or up to 1 year, whichever comes first |
In the event of a data breach, Cibaje will notify affected users within 72 hours and take all necessary steps.
Cibaje never sells your personal data. Information is only shared with third parties for specific, legitimate reasons.
All third parties are contractually bound to uphold our privacy standards and may not use your data for any other purpose.
If ownership of the business changes, your data may be transferred to the new owner. You will be notified in advance if this occurs.
Cibaje uses cookies and similar technologies on its website and app to enhance your experience and keep the platform running smoothly.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
Under Cibaje's Privacy Policy, you have a number of important rights that you may exercise at any time.
Contact our support team to exercise any of these rights. We will respond to your request within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests, and we will explain why.
Cibaje strictly prohibits registration and use by anyone under 18. We never knowingly collect information from minors under any circumstances.
For more details, please see our Responsible Gaming View page.
Cibaje's servers and data centers may be located in various countries. Your data may be transferred to countries where different data protection laws apply compared to Bangladesh.
By consenting to this policy, you are also considered to have consented to international data transfers.
Cibaje may update this Privacy Policy from time to time. You will be notified in advance of any significant changes.
Continued use of Cibaje after any changes will be taken as acceptance of the updated policy. If you have any objections, please let us know before the changes come into effect.
We do not just follow the rules — we genuinely respect your data.
All your data is protected with AES-256 and TLS 1.3 encryption. No unauthorized party can access your information.
Cibaje does not sell your personal information to advertisers or any third parties. Your data stays yours.
Access, correct, or request deletion of your data at any time. We respond within 30 days.
Our security systems are regularly tested by independent expert teams to ensure your protection remains strong.
We avoid complex legal language and explain everything in plain terms. You will clearly understand what you are agreeing to.
Our support team is available 24/7 for any privacy-related concerns. You can expect a timely response to your queries.
For any questions, complaints, or requests regarding our privacy policy, our dedicated privacy team is always available. You can reach us through our support page or directly at [email protected] at the address provided. We aim to respond within 3 business days.
Your data is protected, your experience is secure. Join now and enjoy.
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